Dutch Speaking E - commerce Support Specialist

Dutch Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is pleased to announce an opening for a Dutch Speaking E-commerce Support Specialist! If you have a passion for providing excellent customer service and an interest in the e-commerce industry, this role is a fantastic opportunity to join our dynamic team.

As a Dutch Speaking E-commerce Support Specialist, you will be at the forefront of customer interaction, assisting our Dutch-speaking clients with their inquiries, troubleshooting issues, and ensuring a satisfying shopping experience. Your role will be crucial in enhancing customer satisfaction and loyalty.

Responsibilities:

• Deliver high-quality support to Dutch-speaking customers via phone, email, and chat.
• Address customer inquiries related to products, orders, returns, and shipping.
• Resolve issues and complaints effectively while ensuring a positive customer experience.
• Document customer interactions accurately and maintain comprehensive records.
• Collaborate with various internal teams to meet customer needs efficiently.
• Stay updated on product offerings and e-commerce trends to assist customers effectively.
• Gather customer feedback to drive enhancements in service quality and product availability.