Dutch Speaking E - commerce Support Specialist

Dutch Speaking E-commerce Support Specialist

Patrique Mercier Recruitment is thrilled to invite applications for the position of Dutch Speaking E-commerce Support Specialist! If you are passionate about providing excellent customer service and are ready to make an impact in the e-commerce industry, this role is an exciting opportunity for you to join our team.

As a Dutch Speaking E-commerce Support Specialist, you will be responsible for assisting our Dutch-speaking customers with a variety of inquiries related to their online shopping experience. Your support will help ensure customer satisfaction and loyalty, making you a vital part of our success!

Responsibilities

1. Provide exceptional support to Dutch-speaking customers via phone, email, and live chat.
2. Address inquiries about products, orders, and shipping details promptly.
3. Resolve customer issues effectively while maintaining a positive interaction.
4. Keep detailed records of customer inquiries and resolutions for quality assurance.
5. Work collaboratively with other departments to meet customer needs efficiently.
6. Stay informed on product offerings and current trends in the e-commerce landscape.
7. Collect and analyze customer feedback to inform service improvements.