Dutch Speaking Customer Service For Transportation (rail, Shipping, Etc.) Indust - Remote Eligible

Customer Service Representative

Patrique Mercier Recruitment is delighted to present an exceptional opportunity for Dutch-speaking individuals looking to embark on a rewarding career in the customer service sector of the transportation industry, specifically within rail and shipping operations. As a key member of our client's team, you will play a crucial role in managing customer interactions, addressing inquiries, and ensuring a seamless experience for clients navigating transportation services. This position offers the chance to leverage your language skills while contributing to a dynamic industry that connects people and goods across borders. Join us in making a significant impact in customer service, while enjoying the unique experience of working in a vibrant cultural setting.

Responsibilities include:

• Provide exceptional customer service via phone, email, and chat to Dutch-speaking clients in the transportation industry.
• Assist customers with inquiries related to rail and shipping services, ensuring accurate and timely information is delivered.
• Resolve issues and complaints in a professional and effective manner, providing solutions that enhance customer satisfaction.
• Process bookings, changes, cancellations, and refunds efficiently.
• Maintain records of customer interactions and follow up as needed to ensure satisfactory resolution.
• Work collaboratively with team members and other departments to streamline service delivery.
• Meet performance targets and contribute to team goals in a fast-paced environment.