Dutch Speaking Customer Service For Energy (oil & Gas) Industry - Remote Eligible

Dutch Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in other countries, and we are currently seeking a Dutch Speaking Customer Service representative for the Energy (Oil & Gas) industry. Our expertise spans various industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We focus on matching the best candidates with the right employers, ensuring that their skills and aspirations align with their new roles. As a Dutch Speaking Customer Service representative, you will play a vital role in assisting customers within the energy sector, handling inquiries, and providing support to ensure a positive experience. At Patrique Mercier Recruitment, part of The House of Mercier, we are dedicated to helping our clients find their dream jobs abroad while simplifying the recruitment process for employers. Join us in making a meaningful impact in the lives of candidates and organizations alike, as we continue to lead in the multilingual recruitment arena.

Responsibilities

• Provide exceptional customer service support to clients in the energy sector via phone, email, and chat.
• Handle customer inquiries promptly and efficiently, ensuring all issues are resolved satisfactorily.
• Assist customers with understanding products and services related to the oil and gas industry.
• Document and track customer interactions and feedback in the customer service management system.
• Collaborate with internal teams to enhance the overall customer experience and streamline processes.
• Identify and escalate complex customer issues to the appropriate department or manager.
• Stay informed about industry trends, product updates, and company policies to provide accurate information.