Dutch Speaking Customer Service For Pharmaceuticals Industry - Remote Eligible

Dutch Speaking Customer Service Representative

Join Patrique Mercier Recruitment, the leading agency for candidates seeking jobs in their native language abroad, as we seek a dedicated Dutch Speaking Customer Service representative for the Pharmaceuticals industry. At Patrique Mercier Recruitment, we pride ourselves on matching the best candidates with the right employers across various sectors including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. With our expertise, we are committed to helping you find your dream job in a foreign country. As a Dutch Speaking Customer Service representative in the pharmaceuticals sector, you will play a vital role in supporting customers through their inquiries, ensuring they receive the assistance they need while promoting our client's values and integrity. This position offers an exciting opportunity to work within a dynamic industry while utilizing your language skills to their fullest potential. If you are passionate about customer service and have a keen interest in the pharmaceuticals field, we encourage you to apply to be a part of a rewarding experience that could elevate your career internationally.

Responsibilities

• Serve as the primary point of contact for Dutch-speaking customers in the pharmaceuticals sector.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about pharmaceutical products and services to customers.
• Assist customers with order placements, modifications, and cancellations while ensuring accuracy.
• Resolve customer complaints and issues efficiently, aiming for first-call resolution when possible.
• Maintain up-to-date knowledge of industry regulations and company policies regarding pharmaceutical products.
• Document customer interactions and provide feedback and reports to management for process improvement.