Dutch Speaking Customer Service For Biotechnology Industry - Remote Eligible

Dutch Speaking Customer Service Professional

Patrique Mercier Recruitment is excited to announce an excellent opportunity for a Dutch Speaking Customer Service professional in the biotechnology industry. As the leading agency for candidates seeking jobs in their native language abroad, we pride ourselves on matching the best candidates with the right employers across various industries, including healthcare, social media, and more. Our client, an innovative biotechnology firm, is seeking a dedicated Dutch Speaker to join their customer service team. This role is crucial in ensuring that the company maintains its high standards of service excellence while supporting their customers with professional guidance and expertise. If you are passionate about biotechnology and possess exceptional customer service skills, we invite you to apply for this dynamic position where you will play a vital role in enhancing customer satisfaction and retention.

Responsibilities

1. Provide exceptional customer service and support to Dutch-speaking clients in the biotechnology sector.
2. Respond to customer inquiries via phone, email, and live chat in a timely and effective manner.
3. Assist customers with product-related questions, issues, and concerns, ensuring satisfaction and resolution.
4. Maintain detailed customer records and update systems with accurate information on interactions and feedback.
5. Collaborate with internal teams to ensure a smooth resolution of customer issues and provide feedback to improve services.
6. Educate customers on the use and benefits of biotechnology products and services.
7. Stay updated with product knowledge and industry trends to effectively assist customers and enhance service delivery.