Danish Speaking Tier 1 Support Agent

Danish Speaking Tier 1 Support Agent

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Danish Speaking Tier 1 Support Agent! If you are fluent in Danish and have a passion for customer service, this role is perfect for you.

As a Tier 1 Support Agent, you will be the first point of contact for our Danish-speaking customers, assisting them with various inquiries and resolving technical issues. Your strong communication skills and dedication to customer satisfaction will be crucial in ensuring a positive experience for our clients.

Join our friendly, professional team where your contributions are valued, and you will have the opportunity to develop your skills while making a meaningful impact!

Responsibilities

• Provide exceptional Tier 1 support to Danish-speaking customers through phone, email, and chat.
• Troubleshoot and resolve basic technical inquiries and service-related issues.
• Document customer interactions accurately within the support system.
• Provide customers with clear instructions and guidance regarding product features.
• Escalate complex issues to higher-tier support as necessary.
• Maintain a positive and professional demeanor in all customer communications.