Danish Speaking Service Desk Analyst

Danish Speaking Service Desk Analyst

Patrique Mercier Recruitment is pleased to present a fantastic opportunity for a Danish Speaking Service Desk Analyst to join our innovative team. We are in search of motivated individuals who are passionate about providing excellent technical support to our Danish-speaking clients.

As a Service Desk Analyst, you will be responsible for assisting clients with a variety of technical issues through multiple communication channels including phone, email, and live chat. Your role will be essential in ensuring that clients receive timely and effective solutions, thereby enhancing overall customer satisfaction.

This position offers a chance to advance your career in a collaborative environment where your contributions will be recognized!

Responsibilities

• Deliver exceptional technical support to Danish-speaking customers across various platforms.
• Troubleshoot and resolve hardware, software, and network-related issues promptly.
• Document customer interactions and maintain accurate records of support queries.
• Collaborate with technical teams to escalate and address complex inquiries.
• Engage in training sessions to enhance your skills and product knowledge.
• Contribute to continuous improvement of service delivery based on client feedback.