Employee Benefits Account Manager

Employee Benefits Account Manager

JME Insurance Agency is a trusted independent brokerage serving individuals, families, and businesses across the Dallas-Fort Worth area. We provide unbiased guidance and side-by-side plan comparisons to help clients find the best coverage, including group benefits, individual health insurance, and Medicare solutions. Known for our personal service and strong client relationships, we make navigating insurance simple, clear, and stress-free. From enrollment to ongoing support, our dedicated team is here to assist every step of the way.

We are seeking a proactive and customer-focused Employee Benefits Account Manager to join our team. This role involves providing efficient and professional service to clients, colleagues, and producers. As the primary point of contact, you will handle benefit inquiries, resolve client requests, and determine the best solutions to meet client needs. The ideal candidate will be a collaborative team player dedicated to elevating the entire client service experience.

This is a full-time position working in our office located in Flower Mound, TX.

Professional Responsibilities

• Assist in managing client accounts, ensuring satisfaction, analyzing benefit offerings, providing solutions, and preparing renewal presentations.
• Stay informed about industry trends and lead educational sessions during Open Enrollment.
• Advise clients on benefit plan administration, compliance, funding options, and address inquiries related to benefits programs.
• Serve as the point of contact for Third-Party Administrators, and guide clients through the enrollment process.
• Provide ongoing support to maintain client relationships, prioritize tasks, and seek assistance to meet deadlines.
• Meet with clients to address insurance needs, ensure producers are informed of account status
• Perform other duties to support the client services team.
• Engage in professional development
• Continuously build expertise in the employee benefits space to stay at the forefront of industry standards.
• Foster a growth mindset, focusing on both personal and team development

Qualifications and Requirements

• 3+ years of experience in a similar position.
• Life & Health Insurance license required.
• Previous experience in customer service or a related field is preferred.
• Quick learner with a strong aptitude for technology.
• High school diploma or equivalent; a college degree is a plus.
• Strong written and verbal communication skills, with the ability to build rapport with clients.
• Proficiency with Microsoft Office Suite and other standard office software.
• A team-oriented attitude with a passion for driving growth and success.
• Ability to establish and maintain professional working relationships with clients and team members.
• Authorized to work in the U.S. without sponsorship.

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide continual learning and enhanced career opportunities for our dedicated, professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.