Commercial Lines Account Manager (remote) - Remote Eligible

Commercial Lines Account Manager

About Newberry, A Division of Patriot Growth Insurance Services: Newberry Insurance was started in 1913 in South Windsor, Connecticut. Over the years, we have evolved to form the Newberry Group - a team of five insurance agencies with more than thirty dedicated staff members. Together, we represent more insurance companies than any other agency in the area, allowing us to provide clients with the coverage they need at the best rates available. After more than one hundred years in business, our goals remain the same: to conduct business with integrity, deliver exceptional customer service, and help clients protect their assets with a full spectrum of insurance products. From large national carriers to local mutual companies, we find the right policy for every client. We are a proud partner agency of Patriot Growth Insurance Services.

Position Overview

We are seeking a motivated and detail-oriented Commercial Lines Account Manager to join our team. In this role, you will manage and service a book of commercial insurance clients, focusing on strong relationship management, timely renewals, and responsive client service. This is an excellent opportunity for someone with a passion for commercial insurance, exceptional communication skills, and a commitment to client success.

Work Arrangement

This is a full-time remote position supporting our main office in South Windsor, CT, as well as all Newberry locations.

Professional Responsibilities

Serve as the primary contact for assigned commercial lines accounts, providing responsive, professional service.

Market client accounts to negotiate and secure the most appropriate insurance coverage for both new and renewal business.

Manage accounts by responding to inquiries, explaining coverages and premiums, facilitating policy or billing changes, and assisting with the claims process.

Build and maintain strong relationships with insurance carriers to obtain quotes, binders, and endorsements.

Research and resolve coverage issues, billing discrepancies, and other service concerns in a timely manner.

Review policies, endorsements, contracts, and certificates of insurance for accuracy and compliance.

Maintain accurate and current records in the Agency Management System, including suspense management.

Stay informed on carrier underwriting appetite, pricing trends, and industry developments.

Qualifications & Requirements

3+ years of prior commercial lines service experience, including policy changes, billing, audits, and renewal remarketing.

Prior experience using AMS360 or Epic is required.

Active Connecticut Property & Casualty license.

Strong interpersonal and communication skills, both oral and written.

Well organized and detail-oriented with a solutions-driven mindset.

Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

A passion for being part of a team that drives our company to industry leadership.

Authorized to work in the U.S. without sponsorship.

About Patriot Growth Insurance Services

Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 25th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across 48 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Patriot offers the opportunity to be a part of a fast-growing company since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide continual learning and enhanced career opportunities for our dedicated, professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members, and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA), Health Savings Account (HSA), and Commuter Transit Programs
• Company-paid Short-Term Disability, Long-Term Disability, and Group Term Life
• Company-paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401(k) with employer match

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time.