Admin Support Specialist (hybrid)

Administrative Support Specialist

Dreher Insurance (Dreher) is an independent insurance agency located outside Atlanta, in Lawrenceville, GA. Dreher is family owned and operated since 2002, Dreher's business model fosters a team attitude among our employees with a vision to deliver superior client service and always remain a trusted advisor, regardless of size and tenure of a client relationship. Dreher is a partner agency of Patriot Growth Insurance Services, a privately held national insurance services broker ranked 25th largest broker in the U.S. as of December 2024.

Position Overview

The Administrative Support Specialist plays a vital role in ensuring the smooth day-to-day operation of the Agency. This position is responsible for streamlining processes, optimizing communication channels, and managing a wide range of administrative tasks that support the overall functionality of the organization.

Work Location and Arrangement

This is a full-time hybrid position, working 4 days per week in our Lawrenceville, GA office.

Professional Responsibilities

• Answer and route incoming phone calls to the appropriate personnel.

• Provide basic assistance to clients via phone, email, or in person (no coverage advisement).

• Track and distribute requests, set up prospect/client files and enter data into the Agency Management System (AMS).

• Prepare and organize documents and correspondence for agent review, ensuring accuracy.

• Verify, enter and update client information and policy details in the Agency Management System.

• Distribute Agency emails and carrier notices to appropriate recipients.

• Assist with processing certificates of insurance and policy endorsements after approval from a licensed agent.

• Enter quote details into rating platforms as directed.

• Work closely with agency producers, account managers and virtual assistants to support daily workflow.

• Participate in general administrative tasks and assist with agency projects as needed.

Qualifications and Requirements

• Experience working in an administrative or customer service role (preferred).

• High School Diploma/GED (required).

• Experience in the insurance industry or corporate office setting (preferred).

• Strong organizational skills and the ability to manage multiple tasks efficiently.

• Excellent written and verbal communication skills (both oral and written).

• High attention to detail and accuracy in data entry and document review.

• Ability to work effectively in a fast-paced environment.

• Strong problem-solving skills with a persistent approach to resolving issues.

• High proficiency with Microsoft Office Suite, Google Suite and other administrative software tools.

• Ability to maintain confidentiality and demonstrate sound professional judgment.

About Patriot Growth Insurance Services

Founded in 2019, Patriot Growth Insurance services (Patriot) is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. Patriot is currently ranked as the 24th largest broker in the U.S. by Business Insurance and has been named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations in over 45 states, Patriot's collaborative model delivers resources and strategic support to its agencies. Patriot creates true alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated and professional team. We are committed to working with like-minded individuals who share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth.

Why Us

We offer the opportunity to be a part of one of the fastest-growing insurance companies since its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team. In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company Paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company Paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.