Compliance Operations Manager

Compliance Operations Manager

Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.

Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:

• Over $10 billion generated by creators since Patreon's inception
• 100 million+ free memberships for fans who may not be ready to pay just yet, and
• 25 million+ paid memberships on Patreon today.

We're continuing to invest heavily in building the best creator platform with the best team in the creator economy and are looking for a Compliance Operations Manager to support our mission.

This role is based in New York and open to those who are able to be in-office 2 days per week on a hybrid work model.

About the Team

Patreon's Compliance team plays a critical role in protecting our platform, creators, and community. We focus on anti-money laundering, sanctions compliance, and financial crime risk management across our global operations.

Operating across New York and Porto, our team partners closely with Legal, Trust & Safety, Payments, Risk, and Product to design and maintain a robust compliance program that scales with Patreon's growth. We build thoughtful, risk-based controls that enable innovation while ensuring we meet industry standards in the markets we serve.

We're a collaborative, detail-oriented group that thrives at the intersection of compliance risk management, technology and global payments. If you're excited about building compliance programs in a fast-moving environment, and working across international teams, you'll feel right at home here.

About the Role

We are seeking a detail-oriented Compliance Operations Manager to oversee the day-to-day execution of our sanctions and AML programs. This role is responsible for ensuring that monitoring, investigations, and reporting activities are performed effectively and consistently.

You will manage the daily workload of the AML and OFAC operations function across multiple time zones (New York and Porto), ensuring timely completion of assignments, appropriate case prioritization, and strong operational discipline. This role requires a hands-on leader who can balance tactical execution with strategic program improvement.

In this role, you will:

• Oversee daily AML and OFAC operations, including workload management, case assignment, and deadline coordination
• Lead and manage a distributed team across time zones, ensuring alignment, consistency, and accountability
• Monitor and manage team performance metrics, SLAs, and quality standards
• Assist in drafting, maintaining, and enhancing AML and OFAC policies and procedures to ensure regulatory compliance
• Support strategic and tactical initiatives to strengthen the AML and sanctions compliance program
• Partner with the Director of Compliance to tune and calibrate transaction monitoring rules, optimizing detection effectiveness while minimizing false positives
• Identify, recommend, and implement process improvements to increase operational efficiency and scalability
• Develop and manage reporting databases and dashboards to track trends, risk indicators, and potential money laundering or terrorist financing activity
• Produce trend analysis and demographic reporting to inform risk assessments and senior leadership decision-making

This role is ideal for someone who thrives in a high-accountability environment, enjoys building scalable systems, and brings a continuous improvement mindset to compliance operations.

About You

You are a thoughtful and analytical compliance professional who thrives in fast-paced, evolving environments. You bring strong operational judgment, a proactive mindset, and the ability to turn complex regulatory requirements into clear, actionable processes.

You're comfortable navigating ambiguity, managing competing priorities, and driving outcomes across distributed teams. You communicate clearly, think critically, and influence others through clarity, credibility, and collaboration.

You have:

• 4+ years of professional experience, including at least 1+ year in AML, sanctions, or compliance operations
• Hands-on experience conducting AML investigations and/or operational case management
• Working knowledge of SAR filings with FinCEN and OFAC reporting requirements
• Strong analytical skills with the ability to synthesize facts, identify risk patterns, and clearly communicate findings and recommendations
• Demonstrated project leadership experience and the ability to manage multiple initiatives simultaneously
• A track record of positively influencing teams and driving results in periods of change or growth
• The ability to build strong cross-functional relationships across Compliance, Legal, Risk, Product, and Operations
• Excellent written and verbal communication skills, including the ability to present complex information clearly and concisely
• A self-starter mentality with comfort operating independently in ambiguous or evolving environments

Nice to have:

• Experience working with case management or support tools such as Zendesk
• Exposure to transaction monitoring systems and rule tuning
• Experience working across global or multi-time-zone teams

About Patreon

Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:

• Put Creators First They're the reason we're here. When creators win, we win.
• Build with Craft We sign our name to every deliverable, just like the creators we serve.
• Make it Happen We don't quit. We learn and deliver.
• Win Together We grow as individuals. We win as a team.

We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you're excited about a role but your past experience doesn't match with every bullet point outlined above, we strongly encourage you to apply anyway. If you're a creator at heart, are energized by our mission, and share our company values, we'd love to hear from you.

Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. If you need a reasonable accommodation during the interview process, please let us know via email at accommodations@patreon.

Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, flexible time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching.

Patreon operates under a hybrid work model, where employees based in office locations are expected to come into the office two days per week, excluding sick time and paid leave. The goal of this policy is to be intentional about the in-person time we spend together to strengthen the feeling of community at Patreon. Candidates hired into remote-eligible roles are not expected to meet the same requirements.

At Patreon, we believe in fair and transparent pay. In compliance with New York and California pay transparency laws, we are sharing the expected salary range for this role.

The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role's job family. The final offer will be based on candidate's experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon's leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.

Patreon reserves the right to modify or update compensation and benefits at any time.