Reference Services Coordinator

Job Title

The person in this position manages the administrative and logistical aspects of reference laboratory partners, including communication and coordination of specimen receipt, processing, and reporting.

Job Responsibilities

Essential Functions:

• Serve as primary contact for reference laboratory work for internal departments and between PathGroup and reference laboratories; responds to inquiries in a professional and timely manner.
• Provide support as a liaison between PathGroup departments and between PathGroup and external reference partners.
• Coordinate receipt, processing, and tracking of specimens received from and sent to reference laboratories and healthcare facilities.
• Ensure accurate accessioning and test ordering, timely result reporting and communication with referring facilities.
• Manage return of materials to outside facilities
• Monitor pending lists and investigate problem cases.
• Maintain department statistical and quality reports and records.
• Assist with training of new employees.
• Assist with LIS testing as needed.
• Help to develop departmental procedures and workflow.
• Model and promote collaboration and work effectively with others across the organization to achieve established goals and turnaround times.
• Accession specimens as needed or directed.
• Exercise all laboratory safety precautions and adhere to lab procedures as stated in procedure manuals.
• Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect confidentiality, integrity, and availability of protected health information and other sensitive company data.
• Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies.

Non-Essential Functions:

• Work with other departments within PathGroup and subsidiaries.
• Nothing in the job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
• Other duties as assigned.