Sales Ops Specialist

Sales Ops Specialist

Passes is a rapidly growing tech platform designed to help creators pursue their entrepreneurial dreams and connect with their followers. Founded by visionary tech leader Lucy Guo in 2022, Passes has attracted top talent from some of the world's most recognized companies as we build a platform for scale.

Position Overview

We're looking for a motivated, data-minded and detail-oriented Sales Ops Specialist (Contract-to-hire) to support both our Creator Acquisition (AE) and Creator Success (CSM) teams. This is a full-time, 3-month contract-to-hire role designed for recent grads or early career professionals looking to gain experience at a fast-growing startup. You'll have the opportunity to work cross-functionally, supporting both outbound sales initiatives and creator success strategies. This role has potential to convert to a full-time role based on performance.

You'll play a key role in activating lead lists, crafting outreach, optimizing internal tools, and helping build the resources that empower creators to succeed on Passes.

What You'll Do

Lead Outreach & Engagement

• Use existing lead lists to engage creators via DMs and other platform-native touchpoints
• Craft personalized, strategic outreach messages that capture attention and drive responses
• Run A/B tests and message experiments to boost reply rates and improve targeting
• Track outreach performance, identify trends, and suggest optimizations to increase qualified meetings

Internal Tools & Team Support

• Build and refine internal tracking tools (Google Sheets, Notion, Airtable, etc.) to monitor outreach effectiveness
• Assist AEs with updating pitch decks, creator case studies, and other outbound sales materials
• Partner with CSMs to improve onboarding documentation, FAQs, and training content
• Contribute to cross-functional initiatives that strengthen internal processes and reduce manual work
• Join team meetings and assist with special projects across Sales, Success, and Ops

What You'll Learn

• How to balance structure, creativity, and experimentation in high-volume outreach
• How to personalize messaging across different creator types, verticals, and platforms
• How outreach data feeds into broader Sales and Success strategies
• How scalable playbooks, templates, and systems are built and improved over time
• How to work cross-functionally while owning meaningful, portfolio-worthy projects

Who You Are

• A strong communicator with a sharp eye for tone, timing, and personalization
• Comfortable with repetitive tasks but always looking for ways to make them smarter and more efficient
• Curious and data-minded, with an interest in using metrics to understand and improve performance
• Proactive, organized, and self-directed, but highly collaborative
• Familiar with (and excited by) the creator economy, digital media, and platform operations
• Bonus: You've dabbled in content creation or follow creators closely across platforms

Perks

• Free team lunches and snacks
• Work out of a stylish, creative warehouse office in Hollywood
• Daily exposure to creators, creative teams, and a fast-moving digital platform environment

Role Details

• Title: Sales Ops Specialist
• Compensation: $20/hour
• Type: 3-month contract-to-hire
• Schedule: Full-time (5 days/week, 4 days in-office)
• Location: Los Angeles (hybrid)
• Reports to: Acquisitions Team Lead