IT Support Specialist

Pasona N A, Inc. Philosophy

Based on our philosophy at the Pasona Group of solving the problems that society faces, our mission at Pasona N A is to support customers and job seekers in finding success in the U.S. Our goal is to be partners in the success of both companies that are expanding into the U.S. as well as job seekers. We feel a determination and sense of duty and are not afraid of taking on any challenge in order to achieve our goal.

Role Overview

At Pasona North America's Torrance office, the IT Support Specialist serves as a critical bridge between business and technology. You will handle internal IT inquiries (including ticket management), support key platforms like Salesforce and Microsoft 365, and take ownership of network, security, and asset management. This role embodies PNA's core competencies—Change Leadership, Strategic Thinking, Innovation, Customer Focus, Team Leadership, and Role Modeling—while providing on-the-job growth opportunities.

Key Responsibilities

• Internal Inquiries & Ticket Management.
• Provide first-line support for employee hardware, software, and system questions, recording and managing tickets.
• Escalate complex issues to senior engineers or external vendors and follow through to resolution.
• Aggregate metrics (inquiry volume, resolution time, recurrence rates) and visualize trends.
• Recommend improvements to processes and support workflows based on data analysis.
• PC, Peripheral & Asset Management.
• Onboarding: set up and distribute PCs, monitors, keyboards, printers, and peripherals.
• Offboarding: collect and sanitize equipment.
• Coordinate replacements for endoflife or malfunctioning devices.
• Maintain asset and contract logs, manage inventory updates, and trigger renewal alerts.
• User Accounts & License Management.
• Create, configure, and remove user accounts for various applications.
• Assign, manage, and revoke software licenses during onboarding, transfers, and offboarding.
• Perform regular license audits to reclaim unused seats.
• Track renewal schedules and set preexpiration alerts.
• Network Administration & Security Operations.
• Configure, maintain, and monitor network devices (routers, switches, access points).
• Manage VPN and firewall settings and operations.
• Oversee OS and software patch management, vulnerability scans, and security log reviews.
• Implement and monitor access control policies (MFA, SSO, permissions).
• Support security incident response and promote best practices.
• Process Documentation & Training Support.
• Develop and update IT manuals (standard operating procedures, quick-start guides).
• Design and deliver IT orientation for new hires and regular security training sessions.
• Provide targeted training and oneonone support for new features or process changes.
• SelfStudy & Skill Development.
• Allocate regular time to learn businessrelevant technologies, then share insights with the team and broader staff.

Qualifications

• Bachelor's degree in Business, Information Systems, or equivalent experience.
• 0–2 years of experience in helpdesk support, project coordination, or business analysis.
• Proactive learner of technologies such as Microsoft platforms, Salesforce, AI, and RPA.
• Enthusiastic about optimizing and streamlining business processes.
• Excellent customer service orientation and strong communication skills.
• Solid problemsolving abilities and analytical mindset.
• Businesslevel Japanese proficiency (reading, writing, conversation).

Compensation & Logistics

• Hourly Rate: $27–33/hr (NonExempt)
• Schedule: Monday–Friday, 9:00 AM–6:00 PM (40 hours/week)
• Work Mode: Hybrid (minimum three days on-site; additional on-site days may be required based on business needs)
• Location: Torrance, California
• Benefits: Health, Dental, Vision insurance; 401(k); Paid Time Off; Paid Holiday