Servicenow Technical Architect

ServiceNow Consultant

Define, design, and deliver scalable ServiceNow solutions (ITSM Pro, ITOM [Discovery], HRSD, APM, SPM) for organizational and client needs.

Collaborate to gather requirements and translate them into ServiceNow solutions.

Establish and enforce ServiceNow architecture standards and ensure system integration.

Lead complex configurations and customizations using various technologies.

Manage end-to-end ServiceNow projects for high-quality delivery.

Mentor ServiceNow developers and consultants.

Troubleshoot and resolve complex technical issues.

Monitor ServiceNow advancements and recommend innovations.

ServiceNow certifications e.g., Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and Certified System Administrator (CSA) would be beneficial.

5+ years ServiceNow consulting experience with ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM expertise.

Proven success leading enterprise ServiceNow implementations, aligning technical excellence with business goals.

Deep understanding of JavaScript, Flow Designer, REST/SOAP APIs, and ServiceNow integrations.

Extensive experience in scalable ServiceNow architecture and complex system integration design.

Strong client communication skills, able to convey technical information to technical and executive audiences.

Proficient in resolving technical issues with minimal user impact.

Demonstrated ability to mentor and lead technical teams, promoting collaboration.

Familiarity with one investment management application (e.g., fund accounting, CRM, document management, EDM) preferred (e.g., eFront, Intralinks, Simcorp Dimension).