Servicenow Consultant
Parvana
ServiceNow Consultant
Gather requirements and translate them into ServiceNow solutions.
Support Acceptance Testing and develop training materials.
Promote ServiceNow best practices.
Create and maintain documentation (specifications, test plans, training materials, etc.).
Conduct testing and maintain test environments.
Engage with end-users to understand requirements and translate them into ServiceNow solutions.
Participate in ServiceNow configuration and make supervised technical changes in Dev instances.
Provide guidance and mentoring to colleagues.
Diagnose and resolve platform issues.
Stay informed about ServiceNow advancements and promote innovation.
Collaborate on the configuration and support of our ServiceNow instances.
ServiceNow certifications e.g., Certified Implementation Specialist (CIS), Certified Application Developer (CAD), and Certified System Administrator (CSA) would be beneficial.
3+ years of ServiceNow consulting experience with practical expertise in ITSM Pro, ITOM (Discovery), HRSD, APM (EA), and SPM.
Proven experience leading large ServiceNow implementations and aligning them with business goals.
Strong client-facing skills with the ability to communicate technical details to diverse audiences.
Proficient in efficiently resolving technical issues with minimal disruption.
Demonstrated ability to mentor technical teams and foster collaboration.
Familiarity with at least one investment management application preferred (e.g., eFront, Intralinks).
Job ID: J106935