IT Support Engineer (tier 1)

Job Title

Job Information

Industry: IT Services

Job Type: Permanent

City: Cape Town

Province: Western Cape

Country: South Africa

Postal Code: 7530

Job Description

About our client:

Our client was established in the 90's and while headquartered in Cape Town, they do have a large office in Jhb and great global presence with over 500+ employees. They are a diverse team of engineers, developers and specialists in finance, HR, digital infrastructure and marketing who love utilising cutting-edge tech and digitised processes. They prioritise integrity, training, mentoring and have both the size and budget to ensure great career progression.

What you will be doing:

• Administer / support MS Active Directory and/or Entra ID, including creating, amending, and deleting user accounts.
• Supporting end-user devices (laptops, desktops, printers, mobile devices), operating systems, and Office 365 apps.
• Troubleshoot networking and security issues.
• Monitor, investigate, and remediate security threats.
• Support anti-virus and security solutions.
• Configure, administer, and troubleshoot Office 365 services (Exchange, Teams, SharePoint Online, OneDrive, and Intune)
• Resolve service requests in adherence to SLAs.
• Provide escalated support to IT Administrators.
• Support voice applications, video conferencing, and biometric access control equipment.
• Attend meetings and maintain accurate documentation.

What our client is looking for:

• MCP/A+/N+/M365 Certified Administrator or equivalent
• Experience in desktop support/Tier 1 IT Support Engineer
• Experience with Office 365 and Azure installation and support, and installing and troubleshooting laptops, desktops, printers, and mobile devices.

Job ID: J107043