Software Automation Engineer

Software Automation Engineer

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let's build the future of customer experience together.

The Role

As a Software Automation Engineer, you will be working on a rapidly growing software QA tool. Your primary focus will be to leverage your deep automation expertise to support and improve this tool, while actively collaborating with our diverse client base to integrate cutting-edge testing solutions. This role requires a high degree of independence, meticulous attention to detail, and a strict adherence to deadlines. It offers significant autonomy and excellent opportunities for technical growth, where your experience in software development and advanced QA concepts will be essential. This is a full-time position that includes benefits.

Let us match your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, plus more. As part of the Crescendo team, you'll have the support you need to develop and grow your career.

The reason you join won't be the reason you stay.

What You'll Do:

• Test Automation Execution: Drive end-to-end UI and API automation efforts, primarily utilizing Playwright with TypeScript, focusing on maximizing test coverage, reliability, and efficiency.
• Pipeline Management: Manage, maintain, and continuously improve CI/CD test pipelines (e.g., in tools like Jenkins or GitHub Actions), ensuring fast, stable, and reliable test execution.
• Manual & Regression Testing: Execute detailed manual testing for new feature acceptance and regression cycles, providing comprehensive, actionable feedback to development teams.
• Defect Management: Triage, report, and manage the complete lifecycle of defects and issues using bug-tracking systems, with specific expertise in Jira.
• Client Integration & Consulting: Collaborate directly with clients to seamlessly integrate automation frameworks and pipelines into their development workflows and provide expert consultation on QA best practices.
• Cross-Functional Coordination: Coordinate release readiness, test coverage strategy, and deployment validation with cross-functional teams, including Development, Product Management.
• Documentation: Contribute to the creation, organization, and maintenance of clear, comprehensive technical documentation related to automation strategy, pipelines, and client implementations.

What We Expect From You:

• C1+ written and spoken English
• 2+ years working as a QA Automation Engineer or equivalent
• Expertise in Playwright and TypeScript (or similar modern JavaScript framework/language)
• Proven experience designing and implementing API testing solutions.
• Strong understanding of software QA best practices and testing methodologies.
• Demonstrated experience with defect tracking and project management tools, particularly Jira.
• Excellent problem-solving and analytical skills, with the ability to identify and resolve complex technical challenges.
• Experience working in Agile development environments.
• Proactive and self-motivated, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
• Excellent interpersonal, written, and verbal communication skills.

What You'll Get In Return:

• Remote working arrangements (US Only)
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• (US only) Competitive retirement benefits
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training and professional development opportunities

Company culture is at our core. Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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