Seasonal Customer Support Level I (nov 13) - Remote Eligible

Seasonal Customer Support Specialist

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let's build the future of customer experience together.

The Role

We're looking for a Seasonal Customer Support Specialist to join our growing customer experience team supporting a leading lifestyle/e-commerce brand. You'll deliver exceptional support through digital channels, helping customers with orders, shipments, and product-related concerns—while ensuring every interaction reflects Crescendo's standards of empathy, accuracy, and excellence.

What You'll Do

• Providing excellent, friendly, and positive customer service via email, chat, and/or phone
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
• Savvy with web, computer, and smartphones
• Able to work independently and collaboratively

What You'll Bring

• At least one year of customer support experience (email/chat channels preferred)
• Exceptional English communication skills—both written and spoken
• Strong attention to detail and the ability to multitask in a fast-moving environment
• Comfort with technology, CRM platforms, and online retail systems
• A proactive, solution-oriented mindset and genuine passion for delivering excellent service
• Flexibility to work night shifts, weekends, or holidays as part of the seasonal schedule

Nice to Have

• Experience supporting e-commerce or retail brands
• Familiarity with logistics, shipping, or order-fulfillment processes
• Prior exposure to seasonal or peak-volume customer support

Why Join Crescendo

• Be part of a high-impact, collaborative global team
• Work with a brand that values innovation, empathy, and excellence
• Gain valuable experience in a premium e-commerce environment
• Potential for future opportunities within Crescendo based on performance

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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