Hybrid - Customer Support Specialist Ll

Customer Support Representative

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let's build the future of customer experience together.

About The Role

Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you'll have the support you need to develop and grow your career. The reason you join won't be the reason you stay.

What You'll Do:

• Effectively manage incoming emails and inbound calls.
• Build sustainable relationships of trust and generate help through open and interactive communication
• Provide accurate, valid, and complete information about services, products, and partner policies
• Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies.
• Research answers or solutions as needed
• Take the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service

What We Expect From You:

• Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of customers
• C2 English written and verbal communication skills.
• Ability to write clear and concise correspondence using correct spelling, grammar, and formatting.
• Active listening skills (and reading comprehension)
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving and critical-thinking skills.
• Attention to detail and diligence
• Highly empathetic, compassionate, and able to convey that over email and chat
• Comfort with sensitive female-centric topics
• Background in healthcare is a plus
• Zendesk experience is a plus

What You'll Get In Return:

• Full-time with the potential for overtime if requested
• Work type - Hybrid model
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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