Health Insurance Support Specialist - Texas - Remote Eligible

Health Insurance Support Specialist

Be part of the team raising the bar for healthcare support in the U.S. As an omnichannel Health Insurance Support Specialist, you'll be the trusted guide for patients, providers, and partners—helping them navigate everything from billing and payments to insurance verification, account access, payouts, and credentialing. You'll provide support across email, chat, and phone, turning complex issues into clear, reliable solutions. Every interaction is a chance to build trust, deliver real impact, and show what customer experience looks like when people and expertise lead the way.

What You'll Actually Do

• Healthcare Benefits Mastery: Navigate complex insurance verification, billing disputes, and benefit explanations with precision and empathy
• Account Management Excellence: Handle credentialing inquiries, contract questions, and account access issues that other support teams fumble
• Multi-Channel Support: Master phone, chat, and email interactions—because real support happens wherever customers need it
• Problem Resolution: Troubleshoot platform issues and facilitate critical communication between patients and providers
• Compliance Leadership: Maintain strict HIPAA standards while delivering exceptional service (because cutting corners isn't an option)
• Process Innovation: Surface friction points and propose solutions that actually improve the customer experience

What We Expect From You

• Location: U.S.-based only, tied to your designated state
• Healthcare/Insurance: Benefits, billing, and verification experience
• BPO or call center experience: Prior experience gives you a strong advantage
• HIPAA compliance: One strike policy on protected health information mishandling
• Tech-Savvy: Multi-system proficiency, troubleshooting, fast learner
• High-Volume Support: Handle heavy queues with empathy and professionalism
• Conflict Resolution: Own tough cases and see them through
• Communication: Active listening plus clear, trusted written and verbal delivery

Here's What's On The Table

• Take on challenges that actually move the needle in an industry ready for change.
• Earn fair pay while gaining valuable experience and opportunities to grow your career.
• Enjoy remote work with the focus and flexibility to do your best work.
• Grow in an environment that rewards ambition and sharp execution.
• Thrive in a team environment where collaboration is the foundation of your success.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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