Customer Support Specialist III (active Lifestyle Brand)

Customer Support Specialist III

We are seeking a detail-oriented and proactive Customer Support Specialist III to manage one of our partners' content and brand communications teams. In this role, you will manage content publishing, social media scheduling, metrics collection, asset organization, and various administrative processes that ensure the smooth execution of brand communications initiatives. This role is ideal for someone who enjoys working with content, social platforms, and operational workflows and wants to help maintain a high level of organization and efficiency across brand communications.

What You'll Do:

• Schedule social media posts across Instagram, X, and YouTube, including testing and internal previews.
• Collect and organize social media metrics aligned with OKRs for reporting purposes.
• Maintain and organize science content libraries, including graphics, expert quotes, and video assets.
• Coordinate product shipments to vendors, contributors, or partners as needed.
• Populate initial email templates and build email drafts in Klaviyo for QA and scheduling.
• Administer and maintain the escalation dashboard for health and product-related customer inquiries.
• Assist with ad hoc requests and projects related to science content and brand communications.
• Ensure content and assets are properly tagged, stored, and easily accessible for cross-functional teams.
• Support continuous improvement of workflows, processes, and reporting as the Science Content Engine evolves.

What We Expect From You:

• Strong attention to detail and ability to manage content and data accurately.
• Excellent written and verbal communication skills for coordinating with internal and external partners.
• Highly organized and able to prioritize multiple tasks and deadlines efficiently.
• Comfortable using content management systems, social scheduling tools, and email platforms like Klaviyo.
• Proactive problem-solving skills to identify issues and escalate when necessary.
• Adaptable and able to thrive in a fast-paced, evolving content environment.
• Team-oriented while able to work independently and take ownership of responsibilities.
• Reliable and accountable for completing tasks accurately and on time.
• Analytical mindset for tracking metrics, organizing assets, and supporting reporting processes.
• Passionate about brand communications, content management, and supporting seamless execution of initiatives.

What You'll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core:

Core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
• Take ownership: Bold choices with integrity at the core—that's how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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