Safety Service Patrol Call Center Assistant

Parsons Job

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

Ready to put your skills to work on an impactful project that makes a meaningful impact within your community on the island? Are you great with people and have willingness to work hard to get the job done? Parsons is seeking candidates with excellent customer service/call center skills to provide support to our Safety Service Patrol team and to respond to inquiries/reports from the public. The Safety Service Patrol contributes to public safety by responding to traffic accidents, stranded motorists and other traffic incidents. Responsibilities:

• Responds to routine telephone inquiries from the public and receives reports of traffic-related incidents to the team.
• Uses a computer system to track such calls and enters information regarding nature of call.
• Performs other responsibilities associated with this position as may be appropriate.

Required education and experience:

• High school diploma (or equivalent) and typically 2+ years of relevant work experience.
• Requires good verbal communication skills, as well as basic data entry skills.

Preferred education and experience:

• Previous experience supporting an automotive-focused organization, or previous experience as a dispatcher is preferred, but not required.

Security Clearance Requirement: None This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see what's next! Salary Range: $13.80 - $23.46 We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle! Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!