Operations Manager - traffic Management Center - Remote Eligible

Transportation Management Center (TMC) Operations Manager

Parsons is looking for an amazingly talented Transportation Management Center (TMC) Operations Manager to join our team! In this role you will get to lead a team of Shift Supervisors, Training Supervisors and Operators.

What You'll Be Doing:

• Be a permanent staff employee and shall serve as the primary point of contact for client and internal management
• Serve as a Shift Supervisor when needed.
• Ensure all reports are accurate and are provided when requested.
• Manage and evaluate shift supervisors.
• Team scheduling.
• Compile weekly, monthly, and annual performance reports
• Develop and foster long-term relationships with TIM partner agencies.
• Audit and evaluate shift supervisors and TMC operators as required.
• Make enhancement recommendations to meet goals

What Required Skills You'll Bring:

• Associate's Degree or other related certification in a technical field (or equivalent) and 8+ years of related experience
• At least 3+ years of recent experience in Operations Management or similar services
• TxDOT TMC Supervisor or Operations Manager experience
• Experience making SLA,s, KPIs, and other metrics in a TMC or similar environment
• The ability to address conduct and performance issues
• Experience in recruiting, mentoring, and evaluating operations and personnel
• Ability to work in a fast paced environment

What Desired Skills You'll Bring:

• Experience in Traffic Incident Management
• College degree in criminal justice, business administration, or related field

Security Clearance Requirement:

None

This position is part of our Critical Infrastructure team. For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see what's next! Salary Range: $29.95 - $52.40 This position will be posted for a minimum of 3 days and will continue to be posted for an average of 30 days until a qualified applicant is selected or the position has been cancelled. Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!