Patient Access Services ER Specialist

Patient Access Services Er Specialist

The primary purpose of this position is patient facing in clinical nature in both the Emergency Room and Urgent Care Emergent Care setting. The position requires the staff to enter into patient rooms to perform screening duties to include: patient registration, collecting data for patient name, date of birth, address, validate patient county of residence, telephone number, emergency contact, date of injury/illness, verification of insurance (that may require utilization of multiple websites to validate), explain and obtain the Consent for Medical Treatment and the Patient Statement of Responsibility, identify and collect the Primary Care Physician, collect and scan the patient identification and insurance cards, secure patient photo for chart, and initiate preliminary collections and financial counseling services to unfunded patients. This service is to ensure Parkland's financial viability and assist with care plan coordination to eliminate delays in patient care. The role is presented in all areas of the Emergency Room and Inpatient to include:

• Trauma Services
• Psychiatric Services
• Labor & Delivery Services
• Urgent Care Emergency Services
• All Inpatient Units for Direct Admissions (Medical, Surgery, Trauma, and Obstetric).

Minimum specifications include:

• Education: High School diploma/GED required.
• Experience: Minimum of 2 years experience within a hospital or clinical environment, an insurance company, managed care organization, other financial service setting, registration, financial counseling, financial clearance and/or customer service in a health care environment.
• Certification/Registration/Licensure: Certified Healthcare Access Associate (CHAA) preferred.
• Skills or Special Abilities: Must be proficient in the use of personal computers, printers, scanners, etc.

Responsibilities include:

• Greets patients, family members, peers, and leadership in a professional, friendly, and respectful manner.
• Obtain, verify, and update accurate demographic, financial, and insurance information.
• Review patient accounts for financial status to identify non-funded and/or under-funded patients.
• Educate patients about financial liabilities, employs proper, compliant patient liability collection techniques.
• Clearly document actions taken in account notes.

Job accountabilities include:

• Identify ways to improve work processes and improve customer satisfaction.
• Stay abreast of the latest developments, advancements, and trends in the field.
• Maintain knowledge of applicable rules, regulations, policies, laws and guidelines.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status. As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.