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Risk Operations Specialist | Portfolio Risk Management - Remote Eligible
Partner with product and engineering to build best-in-class risk tooling for operational efficiency.
New YorkRemote
Mid-Level
$97.8k - $115k USD per year
2 months ago
Paribus (Ramp)
Paribus is a company that helps users get refunds on their online purchases.
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✨ About The Role
- Responsible for executing and maintaining operational initiatives that manage credit and fraud risk for Ramp's growing customer base
- Execute risk management policies on key customer management interactions including payment holds/requests, credit limit increase requests, credit risk reviews, and delinquency management
- Provide best-in-class customer experience while effectively managing credit and fraud risk through customer support over phone and email
- Collaborate with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
- Partner with data analysts to develop KPIs, build monitoring dashboards, and improve customer user experience through product and engineering collaborations
âš¡ Requirements
- Minimum 2 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting within consumer/corporate/small business cards, payments, invoices, lending, or related industries
- Excellent written and verbal communication skills are essential for effective customer support via email
- Strong background in customer support and investigative and critical thinking skills are required
- Ability to thrive in a fast-paced startup environment and willingness to grow, develop, and learn
Risk Operations Specialist | Portfolio Risk Management - Remote Eligible
New YorkRemote
$97.8k - $115k USD per year
Operations
About Paribus (Ramp)
Paribus is a company that helps users get refunds on their online purchases.