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Risk Operations Lead | Portfolio Risk Management - Remote Eligible
Develop and implement new risk management policies to enhance customer financial health.
New YorkRemote
Senior
$144,500 - 170,000 USD / year
2 months ago
Paribus (Ramp)
Paribus is a company that helps users get refunds on their online purchases.
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✨ About The Role
- Execute Ramp’s risk management policies on key risk portfolio management interactions, including payment holds/requests, credit limit increase, and delinquency management for corporate credit card and bill pay products
- Help own and define the agenda of policy development and implementation across risk operators, mentor and manage junior risk operators, and support leadership in initiatives
- Provide best-in-class customer experience while managing credit and fraud risk by effectively managing customer support requests over the phone and email
- Work directly with internal and external stakeholders on documentation of processes, escalations, and risk updates across the organization
- Own a critical piece of the feedback loop to improve customer user experience, including partnering with product and engineering to build best-in-class risk tooling to increase operational efficiency
âš¡ Requirements
- Minimum 7 years of experience in Credit Risk Management, Fraud Risk Management, or Underwriting, with at least 2 years of people management in Risk Operations
- Strong background in customer support via email and investigative and critical thinking skills are essential
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries is required
- Ability to mentor and manage junior risk operators, develop Risk Ops KPIs, and support leadership in initiatives
- Excellent written and verbal communication skills are necessary, along with a BA/BS from an accredited university
Risk Operations Lead | Portfolio Risk Management - Remote Eligible
New YorkRemote
$144,500 - 170,000 USD / year
Operations
About Paribus (Ramp)
Paribus is a company that helps users get refunds on their online purchases.