View All Jobs 1428
Director, Product Operations
Lead the team in defining and evolving rituals, decision making, metrics, and tooling for the product.
New York
Senior
$182,750 - 215,000 USD / year
6 months ago
Paribus (Ramp)
Paribus is a company that helps users get refunds on their online purchases.
23 Similar Jobs at Paribus (Ramp)
✨ About The Role
- Create high-leverage product analytics tracking and data analysis to surface quantitative opportunities for improving performance, quality, and intuitiveness of your product group
- Identify opportunities to automate, optimize, and refine processes to help Ramp scale operationally as they continue to expand the scope of their products and the size of their customer base
- Become the foremost expert on the customer’s lived experience for the product set, and work to connect the daily experience of Ramp’s customer-facing teams with the product and engineering teams to help evolve the product roadmap and achieve fast resolution of product bugs and issues
- Coach and develop direct reports and other ProductOps team members to increase their influence and impact across their engineering/product, customer-facing, and leadership partners
- Partner with senior software engineers, product managers, designers and data analysts to define or evolve the rituals, decision making, metrics and tooling for the team
âš¡ Requirements
- Minimum 6 years experience in Product Management, Product Operations, Management Consulting, and/or Strategy & Ops roles, with at least 2 years in fast growth startup environments
- Exposure to product environments that include real-world operations such as 24/7 customer support, global supply chains, or highly integrated third party operating partners
- Strong cross functional background partnering with support, sales, product, engineering, design and operations teams, and not afraid to present a compelling case for change to senior leadership
- Deep experience hiring, coaching, growing and developing talent
- Strong curiosity, and the investigative and critical thinking skills needed to get to the root cause of your questions
About Paribus (Ramp)
Paribus is a company that helps users get refunds on their online purchases.