Sales Assistant Part Time Staz. Centrale (milano)

ParfOIS Retail Position

ParfOIS is a rapidly expanding women's accessories brand, catering to those who follow fashion trends in accessories, such as bags, jewelry, wallets, sunglasses, belts, scarves, watches, and hair accessories. ParfOIS introduces new styles every week in its stores! Offering excellent value for money to its customers, ParfOIS is unique for its clear and dynamic visual merchandising, creating a pleasant atmosphere in every store.

ParfOIS was founded as a fashion accessories brand in 1994, opening its first store in Oporto, Portugal.

Today, ParfOIS has more than 1,000 stores in 70 countries.

Join us!

Role Description – Duties:

The Sales Associate is responsible for following and implementing the instructions, action plans, and decisions of their direct supervisor (Area Manager, Store Manager, 2nd/3rd Manager) in their store and ensuring, together with the rest of the team, a team effort, in line with the ParfOIS strategy.

Do you have experience in the retail world or would you like to join it?

Are you dynamic, motivated, and passionate about fashion?

Do you love interacting with the public and working as a team?

Join our team and grow with us!

We are looking for availability to work on part-time shifts from Monday to Sunday.

This is an opportunity not to be missed in our store located in Rome, at the Central Station (Milan)

Main Responsibilities:

- Ensure adequate Customer Service through: a positive and empathetic approach, customer reception, support during the product selection process and post-sale in case of returns or complaints, product description and future interests, in order to provide an excellent shopping experience to all customers and increase the sales objectives of the business.

- Contribute to the growth of omnichannel sales in-store and the acquisition of new customers, demonstrating the added value of these tools to all customers, in order to ensure alignment with one of the brand's priority strategies.

- Execute and contribute to the development of commercial and product strategies established by the company and shared by their direct supervisor, to improve and maximize the results of the store.

- Know the store, the warehouse, the internal exhibition structures, the VM portal, the quantity and variety of the product in order to simplify daily work in the store and speed up the sales process and customer response.

- Know and interpret the main Power BI reports (Store Operation), to better understand the store's performance.

- Monitor and ensure the control of store objectives and KPIs (conversion rate, average check, cross-selling), jewelry sales, daily agenda/communications (daily flash), emails, etc., ensuring the correct execution of all operational processes and the achievement of sales objectives.

- Actively collaborate in the planning, preparation and realization of commercial campaigns and digital activities, making it possible to achieve the objectives set for these high-billing seasons.

- Ensure the execution of visual merchandising instructions and the correct display of products in the sales area, in terms of: organization, profiling, replenishment and cleaning of the store; labeling and pricing of goods; stock rotation of the warehouse; receipt and placement of goods; correct display of permanent and new collections, adapting, when necessary, the display of products in the store, always with the approval of their direct supervisor and the support of VM; micro inventories; care of common areas and the sales area/warehouse, through daily reordering and cleaning of the environments, in order to maintain a "clean" and commercial image of the stores.

- Ensure the guidelines shared by the brand and the direct supervisor regarding company uniforms, hours, picking, opening and control of goods, stocks, changes, returns, in order to ensure the proper functioning of the store operations and the brand's results.

- Ensure the correct organization of the product in the warehouse, to guarantee the quality of the item, the correct stock level and the speed in sales and replacement.

- Control and minimize the breakage or loss of stock in stores (receipt of goods, stock placement, PISO management, stolen and labeled products in order to ensure the proper functioning of the store operations and the brand's results).

- Execute the opening and closing procedures of the cash register (POS terminals, computers and other store equipment), customer returns and refunds, and the registration of sales and cash, for proper cash management procedures and a high level of customer satisfaction.

Main Skills:

- Positive attitude.

- Rigorous, organized and attentive.

- Positivity, dynamism, and problem solving.

- Ability to adapt to changes and adverse situations.

- Active listening, empathy, and good communication.

- Ability to work in different areas (sales, organization, restocking, etc.) and under pressure.

- Results-oriented.

- High ability to work in a group.

- Availability and flexibility.

- Love for fashion, trends, and digital skills.

- Knowledge of foreign languages.

- Computer: user-level knowledge of MS Office.