Support Specialist

Parentsquare Support Application Specialist

Parentsquare is a rapidly growing Santa Barbara-based company that's changing the way schools and parents communicate every day. Our mission is to give schools the power to incredibly enhance family engagement for all students. Parentsquare and Remindhub, our flagship products, serve over 22 million students and drive our mission by providing unified communications tools - forms, sign ups, payments, RSVPs, direct messaging, language translations, chat and more. Remind Chat, our free product, reaches over 80% of K-12 students, providing a safe and easy-to-use platform for direct communication between teachers and families. And our latest innovation, Smartsites, offers state-of-the-art websites for school districts, enhancing their online presence and accessibility.

We are not just creating a product; we are creating empowered educators and engaged parents to improve the lives of all students. We are passionate advocates for our customers and for our employees and we invite you to join us on this exciting journey.

Who We're Looking For:

A Parentsquare Support Application Specialist is a true champion for our customers, with customer service and empathy built into their DNA. You'll serve as the point of escalation for the support team and will be directly interacting with users across email, chat, and phone. You know our product inside and out, solving tickets quickly and efficiently without ever sacrificing the customer experience. When issues require escalation, you act as the intermediary to ensure no detail is missed.

Beyond direct support, you play a critical role in strengthening our customer support operations. You'll develop, implement, and maintain the policies, procedures, and software that empower our support teams to deliver consistently excellent service. By analyzing support interaction data, you'll identify opportunities for product improvements and collaborate cross-functionally to elevate the overall customer experience with Parentsquare and Remind. You'll also validate and manage escalations to ensure timely resolution.

Your work directly impacts our ability to grow, continuously improve, and provide the passionate, extra-mile support our customers deserve. Most importantly, you're someone who shares in our passion for improving the lives of students through communication.

This Role Will Include:

• Application & Agent Support
• Incident, Problem & Change Management
• Release & Process Management
• Data & Insights
• Cross-Functional Collaboration

Our Ideal Candidate Will Have The Following:

• 2–4 years in technical or application support (SaaS/EdTech preferred).
• Proficiency with ticketing systems (Zendesk ideal) and escalation workflows.
• Strong troubleshooting, communication, and problem-solving skills.
• Familiarity with SIS systems, rostering, or API integrations is a plus.
• Bachelor's degree, or equivalent work experience.

The Perks Of Working For Us Are Great!

You'll get your foot in the door as our company continues to grow. We're big believers in work-life balance and provide:

• Employer-paid health insurance (including dependent coverage)
• An employer-matched 401K retirement savings program from day 1
• Paid Parental Leave
• Stock options
• Health + wellness reimbursements
• PTO that increases each year
• 16 paid holidays, including your birthday!

As a fully remote team, we'll make sure you have all the tools and equipment you need to make your home office a place where you can thrive.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The salary range for this role will be approximately $65,000 - $70,000, DOE.