IT Support Technician (full - time, Onsite)

IT Support Technician

Secure IT Service Management, Inc. is seeking an IT Support Technician to provide first-line technical support for customers who experience computer and software issues, including standard Windows desktop applications and vendor-developed software. The role involves troubleshooting hardware and software problems, building new computers, setting up virtual machines, and configuring Office 365 and Azure tenants.

This is a full-time, onsite position supporting SecureITSM and a customer. This position is based in the Dallas, TX area.

Responsibilities

• Serve as a point of contact for troubleshooting hardware, software, and network issues.
• Monitor system performance and proactively address potential issues.
• Build and configure computers, virtual machines, and manage Office 365/Azure tenants.
• Provide remote and onsite technical support to resolve IT issues for users.
• Support VPN, firewall, and remote access solutions to ensure secure connectivity.
• Ensure endpoint security by applying patches, updates, and antivirus/EDR tools.
• Maintain, update, and troubleshoot Windows 10/11 systems on both virtual and physical machines.
• Perform user administration and tenant management for Office 365 and Azure.
• Collaborate with team members to resolve technical issues promptly and efficiently.

Experience

• Minimum of three (3) years of computer support experience.
• High School Diploma or GED.
• CompTIA A+ certification is preferred.
• Hands-on experience with Office 365 and Azure tenant management.
• Skilled in computer system and network support, including standalone systems and peripheral devices.
• Specialized expertise in Windows 10/11 configuration on both virtual and physical (laptop/desktop) environments.
• Proficient in Office 365 and Azure user administration.
• Strong background in software troubleshooting and issue resolution.
• Proficiency with Microsoft Office applications.
• Solid understanding of computer networking and IT support practices.
• Familiarity with desktop support tools and technologies, including VPN, firewalls, TCP/IP, SCCM, GPO, and Mac OS.
• Proven technical support skills with a focus on end-user satisfaction.
• Previous help desk or technical support experience preferred.
• Excellent ability to communicate complex technical concepts to non-technical users.
• Strong problem-solving, troubleshooting, and analytical skills.
• Ability to perform well under pressure while managing and prioritizing multiple tasks effectively.

SecureITSM, a subsidiary of Paragone Solutions, Inc. is an IT Managed Service Provider (MSP) supporting DoD contractors who must comply with Cybersecurity Maturity Model Certification (CMMC) requirements. SecureITSM also supports commercial entities that must maintain a high level of cybersecurity hygiene. SecureITSM offers competitive salaries and a relaxed, life-friendly work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.