View All Jobs 1257
Technical Support Engineer - Remote Eligible
Collaborate with customers to replicate and resolve complex technical issues on the Paragon platform.
Los AngelesRemote
Mid-Level
1 month ago
✨ About The Role
- The Technical Support Engineer will be responsible for triaging, diagnosing, and replicating complex technical issues reported by customers.
- This role involves direct interaction with customers to understand their technical challenges and guide them through troubleshooting processes.
- Collaboration with the Engineering team is essential to identify, prioritize, and resolve software bugs and system issues.
- The engineer will document findings and resolutions in the internal knowledge base to improve support processes continuously.
- The position requires assisting customers in implementing best practices for system integration and workflow optimization.
⚡ Requirements
- The ideal candidate has over 3 years of experience in a technical support or engineering role, particularly in a B2B SaaS environment.
- Strong debugging and troubleshooting skills are essential, with a solid technical background, including experience with programming, preferably in JavaScript.
- The candidate should be proficient in working with APIs and have a good understanding of system architecture.
- Exceptional problem-solving abilities and attention to detail are crucial for success in this role.
- Strong communication skills are necessary to effectively document complex technical issues and interact with customers empathetically.
About Paragon
The embedded integration platform for SaaS apps.