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Solutions Engineer (Post-Sales)

Develop an implementation plan for a complex, on-premise customer to deploy workflows successfully.
Los Angeles
Mid-Level
$105,000 - 160,000 USD / year
4 weeks ago
Paragon

Paragon

The embedded integration platform for SaaS apps.

✨ About The Role

- Engage directly with customers to accelerate onboarding, help them learn and gain value from the platform, and collaborate with the Support team to resolve technical issues - Work across teams to synthesize customer feedback into actionable product enhancements and participate in strategic planning sessions to ensure successful customer implementations and renewals - Drive initiatives to improve customer adoption and product usability, create technical documentation and training resources, and advocate for solutions that enhance the product and customer experience - Collaborate with various teams such as Success, Engineering, Product, and Marketing to ensure alignment on goals, progress reviews, and feature enhancements driven by customer feedback - Play a central role in the company, reporting to the Head of Ops & Success, and working closely with Success and Support Teams to support customers in implementing and leveraging the Paragon platform

⚡ Requirements

- Experienced in technical solutions and support roles within a B2B SaaS environment, with a focus on customer interaction and problem-solving - Proficient in coding, particularly in JavaScript, and working with APIs to resolve complex system issues efficiently - Strong communication skills to collaborate effectively with both technical and non-technical teams - Detail-oriented with solid project management skills, capable of handling multiple priorities and driving initiatives to enhance customer satisfaction and product functionality - Thrives in a high-ownership, customer-facing role within an ambiguous environment, contributing to product adoption and customer engagement
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Solutions Engineer (Post-Sales)
Los Angeles
$105,000 - 160,000 USD / year
Engineering
About Paragon
The embedded integration platform for SaaS apps.