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Solutions Engineer (Post-Sales)
Develop an implementation plan for a complex, on-premise customer to deploy workflows successfully.
Los Angeles
Mid-Level
$105,000 - 160,000 USD / year
4 months ago
Paragon
The embedded integration platform for SaaS apps.
Job is no longer active
1 Similar Job at Paragon
✨ About The Role
- Engage directly with customers to accelerate onboarding, help them learn and gain value from the platform, and collaborate with the Support team to resolve technical issues
- Work across teams to synthesize customer feedback into actionable product enhancements and participate in strategic planning sessions to ensure successful customer implementations and renewals
- Drive initiatives to improve customer adoption and product usability, create technical documentation and training resources, and advocate for solutions that enhance the product and customer experience
- Collaborate with various teams such as Success, Engineering, Product, and Marketing to ensure alignment on goals, progress reviews, and feature enhancements driven by customer feedback
- Play a central role in the company, reporting to the Head of Ops & Success, and working closely with Success and Support Teams to support customers in implementing and leveraging the Paragon platform
⚡ Requirements
- Experienced in technical solutions and support roles within a B2B SaaS environment, with a focus on customer interaction and problem-solving
- Proficient in coding, particularly in JavaScript, and working with APIs to resolve complex system issues efficiently
- Strong communication skills to collaborate effectively with both technical and non-technical teams
- Detail-oriented with solid project management skills, capable of handling multiple priorities and driving initiatives to enhance customer satisfaction and product functionality
- Thrives in a high-ownership, customer-facing role within an ambiguous environment, contributing to product adoption and customer engagement
Solutions Engineer (Post-Sales)
Los Angeles
$105,000 - 160,000 USD / year
Engineering
Job is no longer active
About Paragon
The embedded integration platform for SaaS apps.