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Implementation Engineer
Develop an implementation plan for a complex, on-premise customer.
Los Angeles
Mid-Level
$80,000 - 100,000 USD / year
3 months ago
✨ About The Role
- Directly engage with customers to accelerate their onboarding process and help them gain value from the platform
- Collaborate extensively with the Support team to diagnose and resolve technical issues efficiently
- Work across different teams such as Success, Engineering, Product, and Marketing to synthesize customer feedback into actionable product enhancements
- Drive initiatives aimed at improving customer adoption and product usability, including creating and maintaining technical documentation and training resources
- Advocate for and implement solutions that enhance both the product and the customer experience
âš¡ Requirements
- Experienced in technical solutions and support roles within a B2B SaaS environment, with a focus on customer interaction and problem-solving
- Proficient in coding, particularly in JavaScript, and working with APIs to resolve complex system issues efficiently
- Strong communication skills to collaborate effectively with both technical and non-technical teams
- Detail-oriented with solid project management skills, capable of handling multiple priorities and driving initiatives to improve customer satisfaction
- Proactive problem-solver who consistently seeks ways to enhance product functionality and customer experience
Implementation Engineer
Los Angeles
$80,000 - 100,000 USD / year
Engineering
Job is no longer active
About Paragon
The embedded integration platform for SaaS apps.