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Implementation Engineer

Develop an implementation plan for a complex, on-premise customer.
Los Angeles
Mid-Level
$80,000 - 100,000 USD / year
4 weeks ago
Paragon

Paragon

The embedded integration platform for SaaS apps.

✨ About The Role

- Directly engage with customers to accelerate their onboarding process and help them gain value from the platform - Collaborate extensively with the Support team to diagnose and resolve technical issues efficiently - Work across different teams such as Success, Engineering, Product, and Marketing to synthesize customer feedback into actionable product enhancements - Drive initiatives aimed at improving customer adoption and product usability, including creating and maintaining technical documentation and training resources - Advocate for and implement solutions that enhance both the product and the customer experience
- Experienced in technical solutions and support roles within a B2B SaaS environment, with a focus on customer interaction and problem-solving - Proficient in coding, particularly in JavaScript, and working with APIs to resolve complex system issues efficiently - Strong communication skills to collaborate effectively with both technical and non-technical teams - Detail-oriented with solid project management skills, capable of handling multiple priorities and driving initiatives to improve customer satisfaction - Proactive problem-solver who consistently seeks ways to enhance product functionality and customer experience
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Implementation Engineer
Los Angeles
$80,000 - 100,000 USD / year
Engineering
About Paragon
The embedded integration platform for SaaS apps.