Product Operations Specialist

Product Operations Specialist

We are looking for a Product Operations Specialist to help us scale operations and grow our capital products.

This role will be a critical operator of the company's product suite by providing a positive experience for the small businesses we support. You will be responsible for running and building best-in-class processes for payments and fraud. You will become an expert on Parafin's Capital products, digging deep into the details to solve problems, and being an on-the-ground operator to support day-to-day functions, from troubleshooting payment issues to data analysis to building documentation.

Are you an adaptable all-rounder who is passionate about building at scale, while enjoying rolling up your sleeves to get the job done? Are you excited to work collaboratively at a fast-growing startup to help grow small businesses? If so, come join us!

What You'll Be Doing:

• Assist in developing operational solutions to help evaluate complex business risk issues in a fast-paced environment
• Find solutions to automate and streamline ops processes, leading efforts to build in-house or find external vendors
• Conduct reviews to assess risk factors for high-priority merchants
• Troubleshoot and resolve payment issues with our merchants, while providing high-quality service via email and phone
• Manage cross-functional work streams with our customer support, data science, compliance, and engineering teams to improve the merchant experience and grow capital originations
• Review current processes and provide feedback on how to improve product operations and Parafin as a whole
• Work closely with our partners to identify areas of risk and investigate fraudulent behavior
• Use data-driven analysis to identify areas of optimization and growth

What We're Searching For:

• 3 - 5 years of work experience
• 2 - 3 years of operational experience working in a fintech startup, bank, or payments company
• Strong understanding of payments
• Excellent communication skills
• Strong quantitative / detail-oriented background
• Thrive in an entrepreneurial environment

We Prefer If You Have:

• Experience with fraud/ risk management
• Strong understanding of, or desire to learn, about a capital or lending product
• Fluency in, or desire to learn, data analysis skills and tools, such as SQL / R / Python

What We Offer:

• Salary Range: $118k - $123k
• Equity grant
• Medical, dental & vision insurance
• Unlimited PTO
• Work from home flexibility
• Commuter benefits
• Free lunches
• Paid parental leave
• 401(k)
• Employee assistance program

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.