Partner Engineer

Partner Engineer (Post-Sales)

We are expanding our GTM Engineering team and seeking a Partner Engineer (Post-Sales) to act as a technical point of contact to support our platform partners. Your primary responsibilities will include driving partner integrations for Parafin's capital solutions and delivering ongoing technical account management. You will leverage your technical expertise to help solve the most difficult partner problems and influence Parafin's product direction. You will play a pivotal role in building out a scalable and best-in-class technical post-sales function. You will work closely with platform growth, product, and engineering.

Join us and drive Parafin's growth!

What You'll Be Doing:

• Act as the main technical liaison for platform partners, guiding them through onboarding and new product integrations by providing comprehensive support.
• Be the voice for our partners internally - collaborate with product and engineering to improve Parafin's platform offerings, using valuable partner feedback to drive product enhancements.
• Conduct engaging, informative onboarding and education sessions to support seamless partner integrations.
• Scale technical onboarding with a focus on reducing the time to integrate with Parafin products. This can include owning and building internal or partner-facing tools to streamline onboarding.
• Document integration requirements and processes (internally and for partners), ensuring knowledge transfer and ease of support as our partner portfolio scales.
• Provide ongoing technical account management post-launch - optimizing integrations, expanding product usage, and monitoring and swiftly resolving integration-related challenges.
• Act as the central point of contact for identifying and debugging critical technical issues, coordinating prompt resolutions between internal teams and platform partners. Where necessary, provide tailored solutions to meet partners' integration needs.

What We're Searching For:

• Must have 5+ years of experience in client-facing technical roles, preferably in software integration, technical partner support or technical account management.
• Strong engineering background with fluency in at least 2 programming languages a plus (e.g., Java, Python, JavaScript, etc.)
• Excellent communication skills, with the ability to effectively explain complex technical concepts to both technical and non-technical stakeholders.
• Proficiency with integration technologies, such as REST APIs, webhooks, SDKs, data pipelines, and embeddable UI components.
• Strong problem-solving skills, with a partner-focused approach. You have a demonstrated background of relentlessly raising the bar for great partner experience.
• Great intuition for navigating standard/generalizable vs. custom partner solutions and guiding partners toward the optimal approach that considers both partner needs and engineering resourcing.
• Comfortable exploring and navigating Parafin's codebase, particularly with proficiency in React, Scala, and Python.
• Proven experience in creating working demos and production applications, showcasing your ability to apply technical skills to practical use cases.
• Ability to thrive in a highly ambiguous and fast-paced environment, adapting quickly to evolving requirements and priorities.
• Demonstrated passion for helping small businesses grow and succeed, showing genuine dedication to the success of our partners.
• Proficiency in crafting clear technical documentation for effective knowledge sharing, troubleshooting, and best practice distribution to internal teams and external partners.

Preferred Qualifications:

• Knowledge of our industry's best practices for integration and post-sales support.
• Familiarity with SQL preferred but not required.
• Experience working in Fintech is a plus.

What We Offer:

• Salary Range: $175k - $220k
• Equity grant
• Medical, dental & vision insurance
• Unlimited PTO & work from home flexibility
• Commuter benefits
• Free lunches
• Paid parental leave
• 401(k)
• Employee assistance program

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact us.