Sr IT Eventops Engineer

Sr IT EventOps Engineer

Palo Alto Networks is seeking a senior-level Event Operations Engineer with advanced technical experience supporting live and remote events by using audio/visual solutions in an enterprise environment. The candidate will support highly critical live events using a variety of audio and video technologies, including digital video cameras, video switchers, audio mixers, wireless microphones, speakers, and HDMI connections to video monitors. Candidates will also support remote/hybrid events using Zoom Meeting, Webinar, and Events, which may integrate with the hardware previously mentioned. The candidate must have working knowledge of the A/V integration process to include troubleshooting conference room components such as AV controllers, matrix switchers, DSP mixers, Crestron and QSys touch panel control systems, audio conference and video conference systems. Having proficiency in audio-video production and data collaboration setup is required.

Candidates must demonstrate practical oral and written communication skills while working in a fast-paced corporate environment.

Finally, the Sr IT Event Support Engineer must have extensive experience supporting C-level executives and other high-level managers and must establish both professional and personal relationships with each.

Your Impact

Collaboration and Communication:

• Work collaboratively with C-level executive and other high-level managers and their executive assistants.
• Work closely with event coordinators, producers, and other team members to ensure seamless event execution and to understand technical requirements so that all equipment meets event specifications.
• Communicate effectively with clients and stakeholders, providing updates and addressing concerns as they arise.
• Demonstrate professionalism and tact when dealing with customers and partners at all times.

A/V Setup and Operation:

• Set up, operate, and troubleshoot A/V equipment, including microphones, speakers, projectors, cameras, and monitors.
• Provide on-site and remote technical support during events, addressing issues promptly to minimize disruptions.
• Monitor A/V systems throughout events and make real-time adjustments as necessary.
• Support production

Post-Production:

• Edit and enhance event recordings using Adobe Premiere Pro and similar software to ensure high-quality final products.
• Incorporate graphics, audio adjustments, and other elements to create polished videos for distribution.

Your Qualifications

Your Experience:

• Minimum of 3 years of experience in the related field (audio/visual services, videoconferencing, event production services, or related systems).
• In-depth knowledge of A/V technologies, including digital video cameras, display/projector devices, remote microphone systems, video switchers, audio mixers & video connectivity.
• Experienced in video production equipment, formats & control rooms to include video matrix switchers, audio mixing boards, & various digital & analog video solutions.
• Experienced with collaboration services, e.g., Zoom, Webex, GotoMeeting, etc.
• Working knowledge of conference room equipment such as Neat Bars, Logitech Rally bars, DTEN and Avocor video collaboration systems, Crestron, and QSys certified preferred.
• Working knowledge of networking, such as Ethernet switches, fiber optic & protocol suites, i.e., TCP, UDP, HTTP, RTP, etc.
• Excellent written communication, organizational & multi-tasking skills.
• Must be able to work in a flexible environment.
• Digital media expertise with a strong background and experience with various Apple/PC platforms and operating systems.
• Post production experience with advanced editing tools (ie, Adobe Suite, QuickTime, Camtasia, etc), including Panopto editor, a plus.
• Ability to interface successfully with internal & external clients at multiple levels.
• Ability to travel to remote locations to set up AV equipment for meetings or AV rooms.
• Detail-oriented.
• Excellent customer service skills.
• Must be a team player.
• Must be flexible and adaptable to changing schedules and conditions.