Renewals Sales Support Manager

Renewals Sales Support Manager

The Renewals Sales Support Manager will lead the Renewals Sales Support Specialists (RSS) overseeing the daily creation of subscription & support renewal quotes across North America. This role is responsible for collaborating with inside/field sales teams on renewal quoting strategies, aligning with distributors/channel partners and internal stakeholders to improve the renewal quoting process, and supporting key initiatives to drive on time renewals and customer retention. This leader will continue to evolve the impact of the team and play a key role in developing ongoing relationships with our distributor community.

We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job is for you!

Team and Individual Impact:

• Work with channel partners, distributors, and sales teams to provide quotes for maintenance and subscriptions renewals prior to contract expiration dates
• Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
• Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with the cross functional teams to resolve
• Develop KPIs to measure the success of the business, including reporting to understand quote volumes, effectiveness of distribution quoting, etc.
• Maintain thorough and accurate installed customer base and service contract information in SAP and other applications
• Clearly understand all product offering, subscription, and renewal licensing models
• Maintain detailed notes, quotes, and relevant information on each renewal account within Salesforce.com
• Handle and manage internal credits and assets requests
• Proactively provide channel partners with upcoming renewal reports
• Serve as an escalation point to the team and distributors on issues, including those that involve delays on providing timely quotes and system issues
• Closely collaborate with our distributors, channel partners, IT and other stakeholders to proactively communicate and drive renewal quoting changes, pricing, and enablement
• Provide territory coverage support as needed for vacancies, leave of absences, etc.
• Drive and execute follow up communications with our distributors and sales teams on long tail renewals to increase on time renewal rates

Your Experience:

• Related experience in renewals management, quoting, or related sales roles
• Change advocate who works well in a fast-paced, deadline driven environment
• High attention to detail and proven organization and administration skills
• Experience using SalesForce.com
• Excellent verbal and written communication skills
• 3-5 years of experience leading, coaching and developing people

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $0 - $0/YR. The offered compensation may also include restricted stock units and a bonus.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.