Professional Services Consultant - Extended Expertise

Professional Services Consultant - Extended Expertise

You will provide guidance and technical support to clients deploying our security integrations. You'll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you'll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what's working, what's not, and what could be better.

You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You're creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies.

Build custom security policies and application signatures for unique client environments

Consult and guide customers on security standard best practices methodologies and act as trusted advisor for clients on behalf of Palo Alto Networks

Analyze logs and events from the solution and supply threat analysis reports, providing input and direction as applicable

Work proactively with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise

Mitigate web-based threats in a timely manner

Maintain the implemented solution and provide mentorship on code upgrades, changes to the platform, and new technology developments

Work with sales account team to help formulate a technical strategy to address customer business needs

Support direct manager in managing business needs through weekly reports and Quarterly Business Reviews

Engage with the account team to allow them to clearly understand the customer business & technical requirements as you learn through active engagement with the client

Experience with IDS/IPS solutions and technologies

Experience leading security solutions in large environments

Deep understanding of different security threats, internet protocols, and applications

Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products

Strong TCP/IP networking skills

Security Clearance, or the ability to obtain one

Can effectively handle many different tasks at a time

Extensive background in internetworking, LAN, and WAN technologies required

Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers

Project leadership experience - ability to drive organizations and resources to complete required tasks in service of end goals

Experience deploying Palo Alto Networks Products

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn't stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won't wait for them to be raised, you'll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.