Data Operations Specialist

Data Operations Specialist

At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

At Palo Alto Networks, success is driven by leveraging trusted data to inform strategic decisions across our entire Go-to-Market (GTM) engine.

Our Data Operations Team, a core function within GTM Business Operations, ensures our critical sales and customer data (primarily in Salesforce.com) is governed, accurate, and reliable. We are the essential front line for data quality.

As a Data Operations Specialist, you will execute the data maintenance, monitoring, and resolution needed to directly impact sales velocity, reporting accuracy, and the overall customer experience. You'll manage high-priority escalations, track data changes, and identify trends to drive continuous improvement in our systems and policies.

This role reports to the Senior Manager, Sales Operations and requires extensive partnership across GTM Business Operations, Customer Support, IT, Finance, and other organizations. You ensure our teams have the trusted data foundation required to secure the future.

You will be instrumental in maintaining the integrity and reliability of our most critical GTM data, directly enabling faster sales cycles and accurate business forecasting. Key responsibilities include:

• Service Queue Management: Prioritize and handle a high volume of data service requests, ensuring timely, effective resolution within defined Service Level Agreements (SLAs).
• Data Validation and Research: Execute complex updates to account hierarchies, deduplication, and firmographic data by meticulously researching and analyzing public and third-party data sources.
• Data Standards Enforcement: Act as a critical enforcer of established data standards and policies, ensuring consistent adherence across teams to maintain peak data integrity.
• Mass Data Execution: Perform necessary analysis and large-scale updates to account information, utilizing internal tools to drive measurable improvements in data accuracy.
• Complex Issue Resolution: Investigate and manage escalated "corner case" issues, providing thorough root-cause analysis and documentation.
• Performance Optimization: Monitor and record trends in service requests, identifying error rates and interpreting dashboard results to propose and implement process enhancements.
• Cross-Functional Partnership: Collaborate closely with the broader Data Operations Team to document data standards and policies effectively.

Qualifications

We seek a highly organized, proactive, and independent problem-solver with 4+ years of experience, who thrives in a high-growth environment:

• Mindset & Approach:
• Strong passion for data accuracy and solving complex data challenges.
• Highly detail-oriented with proven ability to investigate and validate data integrity.
• Ability to operate independently and manage multiple tasks simultaneously.
• Comfortable in a fast-paced, dynamic work environment.
• Business-centric approach with experience collaborating with various functional teams.
• Communication & Collaboration:
• Excellent written and verbal communication skills (English fluency required).
• Proven ability to manage requestor escalations effectively.
• Technical Acumen:
• Ability to rapidly learn new tools, platforms, and business processes.
• Experience with advanced Google Sheets/Spreadsheets is required.
• Significant experience with Salesforce.com (SFDC) and SFDC-related tools (e.g., SOQL, ETL, Salesforce Inspector) is a major advantage

Additional Information

Our Strategy & Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation and innovation across Sales Operations tools and processes.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.