Channel Operations Specialist

Channel Operations Specialist

The Business Systems Specialist is a member of the Sales Operations team. The role will be based in our Bangalore office in India. This role helps to ensure systemic accuracy and usability of our sales tools through timely and accurate resolution of support tickets. Primary sales tools to be supported will include, but not be limited to, Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, ClosePlan, and Callidus Commissions.

Your Impact:

• Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ (FKA Steelbrick), Callidus CPQ, Clari, People.ai, and ClosePlan, Callidus Commissions and other sales tools
• Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
• Triage Level 2 tickets to the right stakeholders with required information
• Assist in scheduled maintenance of the systems via data migrations
• Maintain the SLA targets
• Manage access and visibility related issues
• Assist with documentation of best practices and usage
• Ability to work with a variety of internal/external customers and vendors (some technical, some non-technical) in Sales Operations
• Demonstrate skills in continuous learning, flexibility, customer focus, quality commitment and good relationships

Your Experience:

• At least 5+ years of professional experience in an IT /Salesforce Helpdesk role or Salesforce certified.
• Salesforce Administrator experience is highly preferred.
• Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
• Experience with sales processes and experience in a sales environment is a plus.
• Hands-on experience providing system and tools support to users.
• Strong team player with service-oriented attitude and customer focus.
• Excellent time management skills
• Quick learner and able to thrive in a fast-paced environment
• Aggressive problem solver
• Excellent written and verbal communication skills
• Additional knowledge of ServiceNow, Workbench, and Dataloader and SOQL is a plus

The Team:

Our Strategy & Operations team at Palo Alto Networks works on a set of strategic initiatives to drive process improvement projects to deliver improved efficiency and scale through simplification, automation and innovation across Sales Operations tools and processes.

You will be part of a growing, passionate, and dynamic team with an opportunity to work on challenging and exciting projects – centered on what we believe is one of the most significant mission statements in the world.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.