Regional Manager (POS Agent Support).

Regional Manager

PalmPay is a leading fintech platform driving financial inclusion across Africa and beyond. With over 40 million users, we are scaling innovative financial services that are accessible, rewarding, and impactful. Our growth is powered by talented people, and we are committed to building a high-performing workforce through continuous learning and development.

Role Overview

Contractor shall work as a Regional Manager to carry out the following responsibilities:

1. The RM makes decisions through company policies to promote its business standard in line with work ethics.
2. RM assigns daily tasks to BDs and ensures the job is done in line with our business policies.
3. RM also oversees the ASOs and other business operations within the cities and ensures all walk-in agents are attended to.
4. RM works with other departments like IV/warehouse and sales teams to ensure all POS under aftersales are stored back to warehouse and maintain compliance to our business rules.
5. Manage assigned projects and program components to deliver services in accordance with established objectives.

Key Qualifications

Education & Experience

• Bachelor’s Degree in Business Administration or any other related discipline.
• A minimum of 4 years’ experience in a Fintech Industry.
• Experience as a POS Support is an added advantage.

Skills & Competencies

• Strong facilitation, coaching, and presentation skills.
• Ability to assess training needs and translate them into impactful learning programs.
• Excellent communication, interpersonal, and stakeholder management skills.
• Strong project management and organizational abilities.