Business Service Officer – Australia Awards Global Support Unit (GSU)

Business Service Officer – Australia Awards Global Support Unit (GSU)

Fixed term contract up to 30 June 2029

Competitive salary and flexible work options

Friendly and supportive work environment

Canberra based

About Palladium

Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social, climate and economic value. We work with governments, businesses, and investors to help solve the world's most pressing challenges. With a team of more than 4,000 employees operating in 90-plus countries and a global network of over 35,000 experts, we help improve economies, societies, the environment, and, most importantly, people's lives.

The program

The Australia Awards Global Support Unit (GSU) is a new initiative designed to enhance the Department of Foreign Affairs and Trade's (DFAT) international scholarship program delivery by providing operational, technical and analytical services. The AA GSU consists of the Global Support Unit (GSU) - responsible for operational and technical services to DFAT and the scholarship delivery network, and the Global Research Unit (GRU) – responsible for analytical and research services for international scholarship programs. Palladium delivers the GSU and cooperates with DFAT to ensure effective functioning with the GRU.

The role

The Business Service Officer will be integral to the success of the AA GSU. As the first point of contact for stakeholders seeking assistance, you will administer a range of business support services to ensure a consistent, seamless and high-quality experience. The role involves troubleshooting and resolving various issues, providing excellent customer service and ensuring that enquiries are addressed promptly and effectively.

Drawing on strengths in client service, the Business Service Officer will take carriage of a range of services including, but not limited to, enquiry response, enquiry triaging, help desk support administrative interface with universities and other external partners, and support to other administrative functions in a general and surge capacity.

You will work as part of a highly experienced, solutions focused operations team, with the opportunity to develop and showcase your capability across a range of administrative and support functions.

About you

As a service-oriented administration professional, with a can-do attitude, you will bring:

• Demonstrated work experience in high volume enquiry response and management.
• Experience in the use and support of digital and online database systems, and a high-level of proficiency working with Microsoft Office programs, in particular MS Word and Excel.
• Well-developed and proactive support, diagnostic, problem solving and troubleshooting competency and ability to implement solutions as appropriate. Ability to analyse problems and formulate clear and effective solutions and implement as appropriate.
• Strong client focus. Capability to respond quickly and efficiently to client issues to meet tight deadlines and understand users' needs.
• Proven track record in administration and implementing office management systems and procedures.
• Ability to work to deadlines and balance competing priorities with a high level of attention to detail and accuracy within all aspects of work.
• Excellent communication and interpersonal skills with diverse stakeholders.

To Apply

Please submit your application online, including your CV and brief cover letter (maximum 2 pages), outlining your suitability in line with the requirements of the position.

Established working rights required for suitable candidates, there is no visa sponsorship or relocation support available.

Equity, Diversity & Inclusion - Palladium is committed to embedding equity, diversity, and inclusion into everything we do. We welcome applications from all sections of society and actively encourage diversity to drive innovation, creativity, success and good practice. We positively welcome and seek to ensure we achieve diversity in our workforce; and that all job applicants and employees receive equal and fair treatment regardless of their background or personal characteristics. These include: (but are not limited to) socio-economic background, age, race, gender identity and expression, religion, ethnicity, sexual orientation, disability, nationality, veteran, marital or Indigenous status.

Should you require any adjustments or accommodations to be made due to a disability or you are a neurodivergent individual or for any other circumstance, please email accessibility@thepalladiumgroup.com and we will be in touch to discuss.

Safeguarding - We define Safeguarding as "the preventative action taken by Palladium to protect our people, clients and the communities we work with from harm". We are committed to ensuring that all children and adults who come into contact with Palladium are treated with respect and are free from abuse. All successful candidates will be subject to an enhanced selection process including safeguarding-focused interviews and a rigorous due diligence process.