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Tier 2 - Member Support Advocate - Remote Eligible
Develop creative solutions for unique member challenges while balancing company policies.
Remote
Senior
2 weeks ago
PadSplit
PadSplit is creating a world-class marketplace that provides the fastest and most effective solutions for the affordable housing crisis.
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✨ About The Role
- The role involves serving as the primary escalation point for high-level member support cases.
- Advocates will handle challenging cases, including policy-related inquiries and financial disputes.
- The position requires taking ownership of cases from start to finish, ensuring timely and satisfactory resolutions.
- The advocate will represent PadSplit, ensuring all interactions are conducted with empathy and professionalism.
- Developing creative solutions for unique challenges while balancing member needs and company policies is a key responsibility.
⚡ Requirements
- The ideal candidate should possess strong problem-solving skills, particularly in complex situations that require careful analysis.
- Exceptional communication skills are essential for effectively conveying information and resolving member issues.
- A collaborative mindset is important, as the role involves working closely with various teams to enhance support processes.
- The candidate should be committed to creating positive experiences that foster trust and satisfaction among members.
- Experience in customer service or support roles, particularly in escalated or complex inquiries, is highly valued.
About PadSplit
PadSplit is creating a world-class marketplace that provides the fastest and most effective solutions for the affordable housing crisis.