Social Service/admissions Clerk

Social Service Assistant

The Social Service Assistant supports the Social Service Director in planning and implementing programs that promote the social, emotional, and psychosocial well-being of residents. The assistant acts as a liaison for residents and their families by connecting them with community resources and navigating healthcare services. In addition, this role would assist with the admissions of the facility.

Key Responsibilities

• Resident and family support: Conduct resident assessments to identify needs and develop individualized care plans. Provide emotional support for residents and their families coping with illness, stress, and transitioning into care. Offer guidance on financial assistance options, including Medicare and Medicaid. Plan and coordinate discharge, including referrals for external services and equipment. Assist Admissions Director with resident admissions as needed.
• Program and administrative support: Assist in the development and evaluation of social service programs, policies, and procedures. Collaborate with administration, nursing, and other departments to ensure coordinated resident care. Maintain accurate and confidential social service records, including progress notes. Assist in budget development for the social services department.
• Community and resource coordination: Arrange and schedule ancillary patient services, such as optometry, podiatry, and dentistry. Connect residents with community health, welfare, and social agencies for additional resources. Assist with arranging transportation for off-site medical appointments.
• Compliance and training: Participate in orientation and in-service training programs for staff. Report any suspected or known instances of fraud or unauthorized disclosure of protected health information.

Qualifications

• High school diploma or equivalent is required.
• Associate or bachelor's degree is preferred.
• Prior experience in a healthcare or social service setting is preferred.
• Demonstrated ability to read, analyze, and interpret documents such as policies and reports.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
• Strong organizational skills and the ability to manage documentation effectively.
• A compassionate and patient-centered approach to care.

Physical and Environmental Demands

• Must be able to sit, stand, walk, talk, read, and hear as regularly required.
• Requires frequent use of standard office equipment (computer, phone, etc.).
• Must be able to occasionally lift and/or move up to 25 pounds.
• The role may require assisting in resident evacuation during emergencies.