VP Of Digital Products And Services

Vice President of It Digital Products and Services

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Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Vice President of IT Digital Products and Services co-leads the execution of PacificSource’s IT Operating Model of Run, Enable, and Deliver. With keen focus on the “Deliver” dimension by overseeing the design, development, and lifecycle management of digital applications, and services. This realignment of the IT operating model focuses on guiding the IT organization through a transition from a traditional functional structure to a product delivery approach, shifting from solution building to solution delivery and integration. The VP is a senior leader responsible for delivering technology solutions that directly impact core business operations, member experience, provider engagement, clinical operations, and digital business capabilities. This role leads a cross-functional team of product managers, application developers, and solution delivery teams to deliver intuitive, scalable, secure and value generating digital products. These solutions include core administration, mobile and web applications, CRM products, care and utilization management systems, provider tools, enterprise back-office systems, and omnichannel member engagement platforms. The VP ensures alignment between digital initiatives and enterprise priorities, working closely with clinical, operations, marketing, and member experience stakeholders. The VP of IT Digital Products and Services fosters a product-centric culture that emphasizes user experience, rapid feedback loops, agile delivery, and measurable value. This leader also champions platform reusability, automation, and modernization to ensure long-term scalability and innovation.

Essential Responsibilities:

• Deliver strategic and operational leadership in digital product and service delivery spanning member, provider, clinical, and business domains.
• Lead digital product lifecycle management from concept to launch, ensuring effective prioritization, stakeholder engagement, and adoption.
• Collaborate with business and clinical leaders to define digital roadmaps that improve cost, quality and value.
• Ensure delivery excellence through agile methodologies, DevSecOps practices, and continuous integration/deployment.
• Drive member-centric design, usability, and accessibility into all digital product efforts.
• Partner with Infrastructure, IT platforms, data, and security teams to ensure technology alignment, secure-by-design implementation, and scalability.
• Establish performance metrics for digital solutions, including uptime, engagement, ROI, and user satisfaction.
• Champion innovation, experimentation, and rapid prototyping to test new ideas and respond to evolving market needs.
• Organize customer centric teams focused on optimizing product teams
• Partner with the Chief Information Security Officer to ensure platforms are compliant and secure.
• Align platform investments with the business strategy, collaborating with IT business partners, enterprise architecture, and Enterprise PMO to drive value and avoid redundancy.
• Create a strong talent bench by mentoring directors and senior managers and attracting and retaining technical leaders.
• Lead technology vendor relationships for products and services, negotiate contracts, and ensure performance meets expectations

Supporting Responsibilities:

• Participate in enterprise strategic planning and digital transformation governance.
• Meet department and company performance and attendance expectations.
• Support enterprise project governance and prioritization processes.
• Serve as a mentor and coach to emerging leaders in digital and application delivery roles.
• Collaborate with Marketing and Communications teams to align digital channels with member engagement strategy.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Lay the foundation for the future IT PMO by piloting project management standards, tools, and practices.
• Provide oversight and coordination for key enterprise initiatives and transformation efforts.
• Incubate and lead cross-functional initiatives such as AI governance, digital innovation, and enterprise knowledge management.
• Support organizational change management efforts related to IT transformation and capability building.
• Contribute to the overall strategic planning process for IT, supporting long-range plans and annual objectives aligned to PacificSource's mission and growth.
• Collaborate with business and clinical leaders to identify opportunities to improve care, member experience, and operational effectiveness through platform-driven solutions.
• Act as a thought leader for platform engineering, enablement, and digital innovation across the organization.
• Support enterprise risk management and compliance efforts as they relate to infrastructure and platform security.
• Represent PacificSource externally at industry forums, technology councils, and strategic partner engagements.
• Perform other duties as assigned.

Work Experience:

At least 15 years in IT, including 10 years in senior leadership. Experience managing digital product management, cloud platforms, AI, software engineering, enablement, and enterprise architecture. Proven ability to deliver secure, scalable platforms in regulated environments (healthcare preferred), and lead major transformations like cloud adoption, DevSecOps, and API-first architectures. Strong executive presence, adept at engaging stakeholders across technical and business roles.

Education, Certificates, Licenses:

Bachelor's degree in computer science, information technology, business administration, or a related field required. Master's degree preferred. Relevant certifications (e.g., CISSP, CISM,MPH, PMP) are a plus.

Knowledge:

Strategic systems thinker with strong analytical and problem-solving skills. Excellent leadership, communication, and interpersonal skills. Ability to manage complex projects and drive organizational change. Strong understanding of regulatory requirements and industry best practices.

Ability to effectively represent the organization in external forums and build strong industry relationships. Ability to thrive in ambiguous, transformative and evolving environments.

Competencies:

• Authenticity
• Building Organizational Talent
• Coaching and Developing Others
• Cultivating Networks
• Customer Focus
• Empowerment/Delegation
• Emotional Intelligence
• Establishing Strategic Direction
• Leading Change
• Optimizing Diversity
• Passion for Results

Environment:

Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 20% of the time.

Skills:

Our Values

We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements:

Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.