Sales And Service Coordinator I - 1

Sales Support Representative

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.

Assist and support the sales/service staff, outside brokers, prospects, and employer groups. Process and maintain new group quotes, direct leads, new group sales, and group renewal documentation. Collect missing information on new/renewing group documentation, new group quotes, and agency/producer appointments to ensure complete and accurate information is provided to internal teams. Complete monthly and ad hoc reporting, and sales materials as requested.

Essential Responsibilities:

• Manage sales queues and process inbound emails/phone calls within departmental turnaround times. Provide internal administrative support to the sales/service staff when they're off-site, delegating and completing time sensitive tasks.
• Assist with researching and resolving broker questions related to new/existing groups, request for proposals (RFPs), etc.
• Review RFPs from broker to ensure all information and documentation that is required for Underwriting to produce quote is accurate and complete. Work with the sales team and/or agent to collect missing information as needed. Support the delivery of small and large group proposals to broker as requested.
• Review new/renewing group documents including enrollment, group applications, and group identification forms to ensure information and documentation that is required for operations is accurate and complete. Work with agents to collect missing information as needed.
• Review Agency/Producer appointment documents to ensure all information for appointment process is accurate and complete. Work with agents to collect missing information as needed.
• Enter and maintain pertinent prospective and existing group information into required systems (i.e., New Group List, PSE, Facets, HIVE, and OnBase).
• Attend SSC meetings, GPS huddles, bi-weekly new/renewing large group meetings, and other internal meetings as required. Take notes for internal implementation meetings.
• Attend broker trainings and provide support managing invitations and registration process.
• Prepare group supplies for clients, assemble new/renewal group packets, enrollment materials, and other supplies as requested.
• Meet department expectations and metrics.
• Maintain positive working relationships with brokers, group administrators, and coworkers.

Supporting Responsibilities:

• Back up SSC team with workloads and support regional office as needed.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Success Profile

Work Experience: Two years of administrative experience required. Experience in group health insurance or healthcare-related business preferred.

Education, Certificates, Licenses: High school diploma or equivalent required.

Knowledge: General office skills including typing, filing, copying, faxing, 10-key. Computer skills in Microsoft Windows based software. Excellent written and verbal communication Ability to gain knowledge of state and federal laws affecting group health insurance plans. Ability to gain and maintain knowledge of PacificSource products, plan options, contracts, and workflows. Remain current on PacificSource procedures, policies, and products.

Competencies

• Assignment Management
• Becoming a Business Advisor
• Building Trusting Relationships
• Devising Sales Approaches and Solutions
• Marshaling Resources
• Sales Disposition
• Sustaining Customer Satisfaction

Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.

Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork

Our Values: We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.
• We are one team working toward a common goal.
• We are each responsible for customer service.
• We practice open communication at all levels of the company to foster individual, team and company growth.
• We actively participate in efforts to improve our many communities-internally and externally.
• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.
• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.

Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.