Service Coordinator (local 57) - American Fork - #114096

Service Coordinator (Local 57) - American Fork

PacifiCorp is seeking customer-centric candidates to grow and sustain our commitment to a culture of customer service excellence, environmental sustainability inclusion & belonging.

Responsibilities

As a Service Coordinator, you'll support Power Delivery, Transmission & Distribution operations. You'll be the primary person responsible for assisting walk in customers. Training will include Customer Guarantees, Gatekeeping, Contracts, backup for other service coordinators, etc. Other responsibilities may include data entry, managing mail, payroll and other tasks as assigned. Will be trained to use specific Company applications as needed.

Requirements

• Three years general office or two years Administrative Assistant experience.
• Two years Customer Service experience.
• Successful in passing clerical aptitude assessment with at least a score of 80% as well as typing 45 WPM.
• High School diploma or proof of GED equivalent.
• Strong telephone and face-to-face communication skills.
• Must be detail oriented but with a demonstrated ability to multi-task.
• Proficiency in MS Word, EXCEL, Outlook and Windows 2000.
• Must possess strong problem-solving skills.

Preferences

• Have three to five years experience in a Utility Field Operations environment.
• Are familiar with CSS System as well as SAP.
• Have two or more years experience as a Group or Administrative Assistant.
• Service Coordinator Progression Program completion.

Additional Information

Req Id: 114096 Primary Location: AMERICAN FORK, UT Department: Power Delivery Schedule: Full Time Personnel Subarea: IBEW Local 57PD Hiring Range: $31.23-$34.95