Assistant Operations Manager - RDU

Lead By Example And Build A Winning Team!

Are you a leader who wants to work side-by-side with your teammates to create a well-oiled machine? If so, this position might be right for you. In this role, you'll be at the forefront of building and developing a high-performing team, from hiring the right people to fostering a culture of collaboration and efficiency. Your hands-on approach and proactive leadership will ensure that resources are used wisely, problems are solved before they overflow, and a healthy culture provides a virtuous cycle of growth.

KEY RESPONSIBILITIES:

Team Leadership

Hire Right: Recruit, onboard, and develop a high-performing team.

Stay Aligned: Maintain an open dialogue with teammates to stay plugged in and on track

Plan Ahead: Implement succession planning to nurture future leaders.

Operational Excellence

Financial performance: Assist with the creation and administration of all areas of the operational budget to maintain a profitable operation.

Scheduling: Develop and maintain efficient work schedules, adapting to operational needs – staying within established manpower budgets.

Continuous Improvement: Lead process improvement initiatives, proactively identifying and implementing enhancements.

Side-by-Side: Provide on-the-floor leadership for employees to offer real-time support and coaching.

Client Relations: Serve as the daily point of contact to make sure that service level expectations are met.

Performance Management

Manpower: Oversee labor costs and manage budgets to meet financial targets.

Efficiency: Identify and implement cost-saving initiatives without compromising service quality.

Reporting: Ensure accurate billing and timely financial reporting.